Refund policy
Love Them or They're Free — Our 1-Year Satisfaction Guarantee
We want you to love your Wellow socks. If you're not completely satisfied with your purchase, we'll make it right.
That's why we offer our Love Them or They're Free Guarantee. If you don't love your Wellow socks for any reason, you can request a refund within 1 year of purchase.
Our satisfaction guarantee covers up to 5 pairs of socks per order purchased directly through wearwellow.com, subject to the terms below.
How to Request a Refund or Exchange
Requesting a refund or exchange is easy.
Simply visit our self-service return portal or contact our customer support team at support@wearwellow.com.
Please provide your order number or the email address associated with your purchase so we can locate your order.
You do not need to return your socks to receive a refund under our satisfaction guarantee.
- 1-Year Guarantee: Refund requests must be submitted within 365 days of the original purchase date.
- Maximum of 5 Pairs Per Order: Our satisfaction guarantee covers up to 5 pairs of socks per order, whether purchased individually or as part of a bundle. For orders containing more than 5 pairs, the satisfaction guarantee applies only to 5 eligible pairs.
- Refund Amount: Eligible socks will be refunded at the actual price paid, including any applicable discounts or promotional pricing. For bundles, refunds will be calculated using the effective purchase price of the eligible pairs. Applicable sales tax attributable to the refunded items will also be refunded.
- Exchanges: If you'd prefer to try a different size, style or compression level, our customer support team will be happy to help. Exchanges are subject to product availability. Any applicable price difference will be communicated before the exchange is completed.
- No Returns Required: You can keep your socks. We do not require you to return them or pay return shipping costs when requesting a refund/exchange under our satisfaction guarantee.
- Original Payment Method: Approved refunds will be issued to the original payment method whenever possible. If that payment method is unavailable, our customer support team will assist with an appropriate alternative.
- Shipping Charges: Original shipping charges are nonrefundable under our satisfaction guarantee, except where required by applicable law or where Wellow made an error.
- Final Sale Items: Products clearly marked as "Final Sale" before purchase are excluded from our voluntary satisfaction guarantee. Complimentary products and promotional gifts have no refundable purchase value.
- Eligible Purchases: Our satisfaction guarantee applies only to purchases made directly through wearwellow.com. Purchases made through Amazon or other third-party retailers are subject to the applicable retailer's return and refund policies.
- Duplicate or Fraudulent Claims: Each eligible pair may be refunded only once. Wellow reserves the right to investigate claims involving suspected fraud, duplicate refunds or material misrepresentation. Legitimate claims will not be denied solely because a customer has previously used our satisfaction guarantee.
Refund Processing
Once your refund has been approved, we'll process it promptly, generally within 10 business days.
Your bank or payment provider may require additional time to reflect the refund in your account.
We'll send you confirmation once your refund has been processed.
Your Consumer Rights
Our Love Them or They're Free Guarantee is offered in addition to your rights under applicable consumer protection laws.
Nothing in this policy limits or excludes any rights or remedies you may have relating to defective, damaged or incorrectly supplied products.
Need Help?
We're always happy to help.
Contact us at support@wearwellow.com with any questions about your order, refund or exchange.
